Return & Refund Policy
Our commitment to customer satisfaction and fair replacement policies.
1. Damaged or Leaking Parcels
Your satisfaction is our utmost priority. If your order arrives damaged, leaking, or with broken seals during transit, please notify our team within 48 hours of delivery.
Take clear photos or a short video showing the damaged bottle and courier packaging, and send them to our WhatsApp support at +92 300 8325693.
2. Replacements & Refunds
Upon verifying transit damage or packing error, we will promptly dispatch a free replacement bottle or issue a full refund via bank transfer / EasyPaisa / JazzCash as per your preference.
3. Food Safety Guidelines
Due to hygiene and food safety standards, edible products that have been unsealed or partially consumed cannot be returned unless verified as defective upon arrival.